Authenticity Guarantee
At Lulu’s Collectibles, we understand the importance of authenticity when it comes to collectible Pokémon cards. We are committed to providing you with genuine, high-quality products you can trust.
Our Guarantee
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100% Authentic: All Pokémon cards and collectibles sold by Lulu’s Collectibles are guaranteed to be authentic and sourced from reputable distributors, manufacturers, or verified collectors.
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Accurate Descriptions: We carefully inspect and describe each item to ensure accuracy in condition, edition, and authenticity.
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No Counterfeits: We do not sell counterfeit, replica, or altered cards. If you receive a product you believe is not authentic, please contact us immediately.
What to Do If You Have Concerns
If you have any doubts or questions about the authenticity of a product you received:
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Contact us promptly at sales@luluscollectibles.com.au with your order details.
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Provide clear photos of the item, including front, back, and any identifying features.
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We will review your concern and work with you to resolve the issue, including potential returns or refunds in accordance with our Refund and Returns Policy.
Building Trust
We pride ourselves on our reputation and customer satisfaction. Our Authenticity Guarantee is part of our commitment to making Lulu’s Collectibles a trusted source for your Pokémon card collection.